Customers Sue Cingular for Sucking
At the Seattle Post-Intelligencer, Gene Johnson reports that a group of Cingular Wireless customers, transferred to the provider after it acquired AT&T Wireless in 2004, are suing Cingular for poor service. The class action lawsuit alleges breach of contract and violations of consumer protection laws.
"Everyone who signed an AT&T contract had their service degraded," attorney Mike Withey said at a news conference.
One plaintiff, 28-year-old seattle architect Amy Frerker, said her service got noticeably worse after the merger. "On my commute to work I started to notice I was getting more dropped calls," she said. "It's like purchasing a Mercedes and getting a Hyundai."
"Last month, a California state appeals court upheld a $12.1 million fine against Cingular for signing up customers faster than it could provide service and for imposing hefty cancellation fees without a trial period," Johnson writes. "The court also said Cingular must refund up to $10 million to people who were forced to pay as much as $550 to cancel their contracts."
robert radan said:
Jul 27, 06 at 12:16 amNot happy with cingula at all with there lies to get my wife and I to sign up with them less them 9 months them cancel the contract but if I cancel the contract it will coast me $150 even though ther letter said it will be canceled july 10 the reason for the cancellation is because I did not use 50% of there towers and cingula new that i lived in newport WA.My sister is a long haul truck driver cingula know that is why i Igot the phones at all and 50% or more was used on cingula 1 I have proof on this if any one wants a copy them e-mail me