Verizon Wireless Gives Its Customers a (Tiny, Irrelevant) Gift…
Verizon Wireless proudly announced today that, starting next week, its customers will be able to change their voice and data plans without having to sign a new contract in order to do so.
"Verizon Wireless once again demonstrates that our number one priority is delivering the most customer-friendly wireless experience in the U.S. marketplace," boasts Verizon COO Jack Plating.
Still, TwinCities.com's Debra O'Connor suggests this may not have come just from the goodness of Verizon's heart. "On Thursday, Minnesota Attorney General Lori swanson sued a different cell phone company, Sprint Nextel, for the same practice, which Swanson maintains violates the state's consumer fraud and deceptive trade practices act," she writes.
More here from Computerworld … and the press release is here.
Lowell Halverson said:
Oct 04, 07 at 11:51 amI got a “gift” from Verizon Wireless, consisting of 10 months of unauthorized billing charges for a “data service” plan I never knew about or used. When I called to request retroactive credits for this “service”, I was told that they could only credit me the last 2 months. Evidently, when I switched to the 700 minutes family plan, their software decided that as an owner of a Treo 650 I must have also wanted their “data services, too. The customer service manager said that I should have reviewed my monthly billing statements more carefully. Wow. Does he know that he is talking to an attorney? That doesn’t matter, apparently. Any body want a class action plaintiff for a lawsuit against Verizon Wireless? I think I am qualified. If not, it’s off to Small Claims Court I go. Disgruntled consumer in Granite Falls, Washington